About UFREE
What's UFREE HORSE
UFREE HORSE is devoted to bringing the feeling of riding real horse. It uses soft plush fur and high quality leather to make the appearance, covering the sturdy steel frame and sophisticated drive system.
How to choose the right size
UFREE offers three different sizes of products, typically categorized by age: Small size for ages 3-6, Medium size for ages 4-9, and Large size for ages 6 to adult. Please refer to the Chart for specific details
How to buy Used UFREE HORSE
Please send us a e-mail about your address,we will reply with price and shipping information.
Instructions for Use
Is assembly required
Yes,it's easy, taking less than 5 minutes.
How to use my UFREE HORSE
We have posted a tutorial video on YouTube demonstrating how to use our product:https://www.youtube.com/watch?v=Gta-pWXTolU
On which surface I can use?
UFREE-HORSE can be put in various places as your house, garden, squares, parks, footpath and amusement ground and any flat ground
Safty
The product undergone relevant safety testing
Child safety is our top priority.Conforms to US toys safety standard (ASTM F963) and European standard (EN71)
Will the product move backward during use
No. For child safety, our R&D specially designed the one-way wheel to prevent the pony from going in reverse especially on slopes
Shipping
What is the shipping time for the product
Typically, we use UPS and FedEx for shipping. Depending on your delivery address, it usually takes 2–5 business days
What is the shipping cost
We will cover the shipping costs for the products in your order. You do not need to pay any additional fees
How to track the shipment of a product
We will provide the carrier and tracking number for your order. You can check the real-time location and shipping status of your package on the carrier's official website
Warranty & After-sales Service
Is our product covered by warranty
We warrants that our products will be free from defects in material and workmanship occurring under normal use for a period limited to 360 days from the date of purchase. This warranty is available only to the original purchaser of the product and requires a copy of the sales receipt.This warranty does not cover:
Damage of any decorative accessories.Components, parts, or accessories not originally intended for or compatible with the pony as sold.
Damage caused by improper assembly.Damage caused by improper or unauthorized repair, maintenance or storage.
Damage caused by misuse, lack of care, mishandling, accident, abuse or other abnormal use.Products that have been modified or altered.
Normal wear and tear.Cosmetic issues such as fading or scratching.Any labor charges for part replacement or repair.
Any other cause not arising from defects in material and workmanship.Any loss or damage associated with commercial/rent use, over load, racing or competition.
What's the UFREE Return Policy
We offer a full 60-day return policy from the purchase date. Not completely satisfied with your purchase? Just email us and we will reply with return instructions.
Product must not be used and returned item must be in the original packaging (including the pedal protector parts) and condition it was received. That means no damage, no scratches, with original labels, using instructions, guarantee leaflets and other hangtags and wrappings are included. Refunds will not be issued for damaged product or the one without original packaging.
We suggest that you ship your returns through a service that provides package tracking because we cannot issue refunds for returns that have been lost in shipping.